Thank you for shopping with Lumroot. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Time
We ship internationally from our fulfillment partners. Estimated delivery times are as follows:
- United States: 7–15 business days
- United Kingdom & Europe: 10–18 business days
- Australia & New Zealand: 10–18 business days
- Rest of World: 12–25 business days
Please note that these are estimates and not guarantees. Delivery times may vary due to customs processing, carrier delays, or peak periods such as holidays.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your shipment in real time. Please allow 3–5 business days after dispatch for tracking information to update.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee. We recommend checking your local customs regulations before ordering.
Lost or Delayed Packages
If your package has not arrived within 30 days of your order date, please contact us at tracktivesg@gmail.com and we will investigate and resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at the time of purchase. Lumroot is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order and we will do our best to correct it before dispatch.
Contact Us
For any shipping-related questions, reach out to our support team at tracktivesg@gmail.com. We aim to respond within 24–48 hours.