At Lumroot, we want you to be completely satisfied with your purchase. Please read our refund policy carefully before making a return request.
14-Day Return Window
We accept returns within 14 days of the delivery date. To be eligible for a refund, your item must be unopened, unused, and in its original packaging. Once a product has been opened or used, it is no longer eligible for a return or refund.
Conditions for Return
- Item must be unopened and in original factory-sealed packaging
- Return request must be submitted within 14 days of delivery
- Proof of purchase (order number or receipt) must be provided
- Item must be free from damage caused by the customer
Non-Returnable Items
- Opened or used products
- Items returned after the 14-day window
- Items damaged due to misuse or improper handling
How to Request a Refund
To initiate a return, contact us at tracktivesg@gmail.com with your order number and reason for return. Our team will respond within 24–48 hours with return instructions.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In cases of damaged or defective items, please contact us immediately with photos and we will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about our refund policy, reach out to tracktivesg@gmail.com. We aim to respond within 24–48 hours.